PeachyGames Privacy Policy

At Peachy Games, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our services at peachygames.com. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller. Our PeachyGames platform operates under the strict regulatory framework of the UK Gambling Commission, and we take our data protection responsibilities seriously.

Who We Are

We are Solaya Group Limited, registered in Gibraltar at Finsbury House, 32 Line Wall Road, GX11 1AA. We operate PeachyGames Casino under a licence issued by the UK Gambling Commission (account number 100050), and our services are available exclusively to players residing in Great Britain. If you have any questions regarding this policy or how we handle your data, please contact us at support@peachygames.com or use our Peachy Games live chat feature available on the site.

Information We Collect

When you register and use our services, we may collect the following categories of personal information about you:

• Your full name, date of birth, and contact details including email address and phone number
• Your billing address and identity verification documents required under UK regulations
• Financial information including payment method details (Visa, Mastercard, Trustly, Skrill, Neteller, Paysafecard)
• Your Peachy Games login credentials and account activity
• Records of your gaming sessions, deposits, withdrawals, and bonus usage
• Technical data including your IP address, browser type, device identifiers, and usage logs
• Communications you send us via email or our support channels

We collect this information directly from you during registration, through your use of our platform, and via automated technologies such as cookies and tracking tools.

How We Use Your Information

Here at PeachyGames, we use the personal data we collect for the following purposes:

• To create and manage your account and verify your identity in compliance with UK KYC requirements
• To process your deposits and withdrawals, including instant payouts where applicable
• To administer bonuses such as our 100 free spins welcome offer and Peachy Points loyalty rewards
• To comply with our legal obligations under UK gambling law and anti-money laundering regulations
• To detect and prevent fraud, problem gambling behaviour, and unauthorised account access
• To personalise your experience and improve our platform's performance
• To send you promotional communications where you have given us consent to do so
• To respond to your enquiries submitted via live chat or email support

Legal Basis for Processing

Our PeachyGames operations process your personal data on the following legal grounds:

• Contract performance: We need your data to provide the services you have registered for
• Legal obligation: We are required to process certain data to comply with UK Gambling Commission requirements, HMRC regulations, and anti-money laundering laws
• Legitimate interests: We process data to prevent fraud, maintain platform security, and improve user experience
• Consent: Where we send you marketing communications, we rely on your explicit consent, which you may withdraw at any time

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your experience, analyse traffic, and support our marketing efforts. Our Peachy Games Casino site uses the following types of cookies:

• Essential cookies: Required for core functionality including your Peachy Games login session and account security
• Analytics cookies: Help us understand how visitors interact with our platform so we can improve it
• Marketing cookies: Used to deliver relevant promotional content based on your preferences
• Functional cookies: Remember your preferences and settings across visits

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our site.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners and service providers in the following circumstances:

• Payment processors and financial institutions to facilitate your transactions
• Identity verification providers to fulfil our KYC and AML obligations
• Game providers including Playtech, Play'n GO, Pragmatic Play, Evolution, Blueprint, and others who supply content to our platform
• UK regulatory authorities including the Gambling Commission when legally required
• IT and hosting service providers who support our technical infrastructure
• Marketing and analytics platforms where you have consented to such use

All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Under UK gambling regulations, we are typically required to retain certain records for a minimum of five years following the closure of your account. We will securely delete or anonymise your data once the applicable retention period expires.

Your Rights

As a data subject under UK GDPR, you have the following rights regarding your personal information held by us:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where we have no legal obligation to retain it
• Right to restriction: You can ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You can object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our team at support@peachygames.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.

Security of Your Data

We at PeachyGames implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These measures include SSL encryption across our platform, secure data storage protocols, and strict internal access controls. While we work hard to protect your information, no method of electronic transmission is entirely risk-free, and we encourage you to use a strong, unique password for your account.

Children and Restricted Access

Our services are strictly for adults aged 18 and over. We do not knowingly collect data from minors. If we discover that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. Our Casino PeachyGames platform is available exclusively to residents of Great Britain — users from all other jurisdictions are restricted from accessing our services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to our support team:

• Email: support@peachygames.com
• Live Chat: Available directly on our website at peachygames.com
• Postal address: Solaya Group Limited, Finsbury House, 32 Line Wall Road, GX11 1AA, Gibraltar

We are here to help and will do our best to address your concerns promptly and transparently.